The Dutch startup 🇳🇱 is one of the leading feedback platforms for retailers and hospitality businesses. With its worldwide community of over 65,000 mystery shoppers and the best dashboard in the industry, it accurately map customer journeys, processes, and experiences.
Problem
With the rise of e-commerce and the emergence of new competitors – streaming platforms, social networks – store has to reinvent itself.
But how? Optimise, rationalise… in which direction? Without proper data, it’s hard to make informed decisions: Is our strategy being well executed in our stores? How do I increase conversion? How do I effectively train my employees? How do I measure if we’re making progress? How do I create awareness of my employees’ actions? How do we monitor all our stores?
So many essential questions, but no precise answers… until now.
Solution
Secret View addresses the challenge of limited visibility into customer experiences by utilizing a global network of local communities with over 65,000 mystery shoppers who assess quality, service and customer experience.
Their feedback is analyzed and delivered via an intuitive dashboard, providing businesses with actionable insights to identify strengths, address weaknesses, and benchmark performance.
This approach enables data-driven decisions to enhance service quality, foster continuous employee improvement, and optimize customer satisfaction across retail and hospitality environments.
Benefits
References
